FAQ

Q: What is the difference between Peter Field/Faye Sessions and Arthur + Lucca?

A: Arthur + Lucca offers the same great alterations and tailoring services you’ve come to know and trust from Peter Field and Faye Sessions, the only difference being our name and a few additional services we will offer our customers in the near future.

Q: Why the change in name? 

A: We found that having two names, one for our menswear division and one for our womenswear, was cumbersome and could be confusing for our customers. In an effort to streamline how customers connect with us we decided it was time to combine all facets of our direct to consumer brands and with this combination comes a name change!

Q: Where are you located?

A: Our Chicago shop is located at 170 W. Washington St. between the “I Am” Temple and the former Persona Woodfire Pizza. Enter the doors under the sign for Cardozo’s Pub, we’re located on the 4th floor (our elevator is currently out of services so please plan accordingly).

Q: Do you offer dry-cleaning/pressing services?

A: We do not offer dry-cleaning or pressing services at the moment.  We will absolutely press a garment that we have altered in the areas that were impacted by the alterations but outside of that, pressing is not a service we offer at this time.

Q: What are the new additions to your business?

A: We’ve always been interested in offering our customers the ability to not just alter their clothing with us but to purchase garments with us as well. We will soon be launching a curated collection of M2M garments for customers to purchase and will have more updates soon!

Q: Can I still call this same phone number to schedule an appointment?

A: Yes. While we do have the same phone number for customers to contact us, the best and easiest way to schedule an appointment is by visiting our website. At the top of the homepage you will select “Book an Appointment” and fill out the prompt.

Q: How do I cancel or reschedule an appointment I’ve already made?

A: When you book your appointment through the Arthur + Lucca website you will receive a confirmation email. You can also change or cancel an existing appointment through the links at the bottom of that email.

Q: Will your email address be different?

A: Yes, chicago/nyc@peterfieldcustom.com/@fayesessions.com will soon be defunct. The best way to book a fitting appointment is by using the prompt on the website. Inquiries about when garments will be complete or general customer service questions can be directed to the contact page on our website.

Q: Do you still have that form online I can fill out instead of calling/emailing?

A: Yes, and it’s better than ever! By visiting our website and clicking “Book an Appointment” you can actually schedule the entire appointment electronically without needing to speak to any members of our team. If you have questions about the services we offer or alterations pricing, you can visit our Pricing page on our website.

Q: Do I still need to schedule appointments in general?

A: Yes, both fittings and pickups need to be scheduled in advance. You will receive a link to schedule your pickup appointment via email once your garments have been completed by our team. If you believe you should have been contacted already, feel free to reach out to us via the contact form on our website.

Q: How do I let you know I have more items to bring in after all?

A: If you need to change the type or number of garments you’ll be bringing in for your appointment, the best way to reach us to let us know if by filling out the contact form on our website. We will be able to edit your appointment details on the backend.

Q: How do I let you know I’m running late to an appointment?

A: if you are running more than 10 minutes late to your appointment, you can reach us via through the contact form on our website. You can also reschedule your appointment for another day or time by using the links in your appointment confirmation email.

Q: What if none of the times available on a day I want to come in work for me? 

A: Unfortunately, once a time is booked in our calendar, we’re unable to accept additional appointments. We have set up our back-end scheduling system to ensure each customer will receive the best customer service possible during their appointment and overbooking our team can negatively affect our ability to provide this service.

 

Q: What if I’m only available on nights or weekends? 

A: Not a problem! When booking your appointment through our online scheduling system, you will see These appointments do fill up quickly so the sooner you’re able to book the better! 

 

Q: Can I still apply my Square loyalty points?

A: Unfortunately, we have recently discontinued our Square loyalty program and customers are no longer able to earn additional points, but we can still apply outstanding points to new purchases with us.

Q: What is the difference between Peter Field/Faye Sessions and Arthur + Lucca?

A: Arthur + Lucca is a brand born from the merging of Peter Field and Faye Sessions under one name. A+L offers the same great alterations and tailoring services you’ve come to know and trust from Peter Field and Faye Sessions, the only difference being our name and few additional services we will offer our customers in the near future. Stay tuned for some exciting announcements!

Q: Can I walk in or are you by appointment only?


A: We do accommodate walk in’s when we can based on our availability but we do prefer to book appointments in advance to ensure a member of our fitting team is available and that we’re able to accommodate your needs.

Q: How do I schedule a fitting appointment? 

A: The best way to schedule a fitting appointment is through our online booking system which you can do by clicking here or by selecting the “Appointment Scheduling” button on our home page.

Q: How do I confirm my appointment was scheduled? 

A: When you first schedule your appointment, you will need to enter an email address. A confirmation email will be sent to this address that reiterates the time and day you selected and also includes information on how many garments you will be bringing in. if you do not receive this email, please check your spam folder and then react out to us via our contact page.

 

Q: How do I schedule a pickup appointment or a 2nd fitting if my garments needs additional alterations?

A: An email will be sent to you from our team with a link that can be used to schedule both a pickup and a 2nd fitting. If you haven’t received a pickup appointment or 2nd fitting email from our team but you believe your items should be complete, please reach out to us via our contact page.

 

Q: How can I cancel or reschedule an appointment I’ve already made? 

A: After an appointment has been booked through our online scheduling system, a confirmation email will be sent to you with several links attached include one to cancel or reschedule your appointment if needed. If you deleted your original email or did not receive it, you can reach us directly through our contact page.

Q: Are there alterations you cannot do or things you won’t work on?

A: While we wish we could accept all garment types, we’re currently not able to work on the following: costumes, fur, suede, leather, underwear, bathing suits, household items, drapery/upholstery, jerseys or patching/mending items. For additional inquiries about what we can or cannot work on, feel free to reach out to us through our contact page.

Q: How soon can I get my garments back? Can I rush items if I have an event coming up? 

A: Our regular rotation is exclusively first-in-first-out and fluctuates based on the season from around 2-7 weeks, but we do have various rush speeds available for additional costs as well including 48 hours, 7 days and under and 8 days and over these are subject to availability.