FAQ

Q: What happened to Peter Field and Faye Sessions ?

A: Nothing, we just rebranded them as Arthur + Lucca, it’s still the same company, team, process, etc.

Q: Why the change in name? 

A: We realized that we had made our business a little more complex than it needed to be, and when we launched custom clothing it became clear that we needed to do everything under one single brand.

Q: Where are you located?

A: Our Chicago shop is located at 170 W. Washington St. between the “I Am” Temple and the former Persona Woodfire Pizza. Enter the doors under the sign for Cardozo’s Pub, we’re located on the 4th floor (we apologize, our elevator is currently out of services so please plan accordingly).

Q: Do you offer dry-cleaning/pressing services?

A: No.

Q: How do I schedule an appointment?

A: Please use our online scheduling system here for alterations, and here for custom clothing.

Q: How do I cancel or reschedule an appointment I’ve already made?

A: Please click the link at the bottom of the confirmation email you received when you booked your fitting, as long as your appointment time isn’t already past you will be able to make any necessary edits, otherwise you’ll need to book a new time. *please know that we block off time when appointments are booked and ask that you respect your original appointment time/s*

Q: How can I get in touch with you?

A: The best way to reach us is through our general contact form, which can be found here.

Q: Why do you require appointments?

A: Appointments are important for us to ensure that you are not waiting in line to be fit or to move through the pickup/try-on process, this is one of the key ways we are different from most tailor/alteration shops. You’ll meet with a professional fitter to walk through everything and answer any questions you have, without appointments we would likely see 45 minute waits during peak times on certain days.

Q: What if none of the times available on a day I want to come in work for me? 

A: Unfortunately, once a time is booked in our calendar, we’re typically unable to accept additional appointments. Our scheduling system is updated constantly and always reflects the accurate current availability, you can always check back later, but unfortunately if you do not see a time you are looking for then it is currently unavailable. 

Q: Can I walk in or are you by appointment only?

A: We do accommodate walk in’s when we can based on our availability but we highly prefer and recommend that you book appointments in advance to ensure a member of our fitting team is available and that we’re able to accommodate your garments..

Q: How do I confirm my appointment was scheduled? 

A: When you first schedule your appointment, you will need to enter an email address, A confirmation email will be sent to this address that reiterates the time and day you selected and also includes information on how many garments you will be bringing in. if you do not receive this email, please check your spam folder and then react out to us via our contact page.

Q: How do I schedule a pickup appointment or a 2nd fitting if my garments needs additional alterations?

A: An email will be sent to you from our team with a link that can be used to schedule both a pickup and a 2nd fitting. If you haven’t received a pickup appointment or 2nd fitting email from our team but you believe your items should be complete, please reach out to us via our contact page.

Q: Are there alterations you cannot do or things you won’t work on?

A: While we wish we could accept all garment types, we’re currently not able to work on the following: costumes, fur, suede, leather, underwear, bathing suits, household items, drapery/upholstery, jerseys or patching/mending items.

Q: How soon can I get my garments back? Can I rush items if I have an event coming up? 

A: Our regular rotation is exclusively first-in-first-out and fluctuates based on the season from around 2-7 weeks (this is handled by our full time staff), we offer various rush speeds available for additional costs as well (5-days, 10-days, and 15-days) that are subject to availability (these hours are accounted for with last-minute-flex staff).